Privacy Policy

CHANGES TO THE PRIVACY POLICY


On 25 May 2018, a new European Union (EU) data protection law – the General Data Protection Regulation (GDPR) – takes effect. The GDPR gives individuals in the EU more control over how their data is used and places certain obligations on businesses that process this information.

 Elan Skincare is committed to protecting your personal data.

For details on GDPR Compliance please use the link provided (GDPR Compliance)

  

INTRODUCTION

 This privacy policy (Privacy Policy) sets out how Elan Skincare (by which we mean Elan Skincare Limited, registered in the United Kingdom (Company Number: 10968768) may use your personal data.


In this Privacy Policy;

  • ‘we’, ‘us’ or ‘our’ means the Elan Skincare entity with which you are interacting as detailed above
  • ‘the site’ means the Elan Skincare website you are visiting or engaging with; and
  • ‘you’ and ‘your’ means you, the person engaging with us, registering for updates, or visiting our site.


By registering your interest in Elan Skincare on our website, visiting our site, or otherwise interacting with us, we will process your personal data in accordance with this Privacy Policy.

 

DATA CONTROLLER 

Elan Skincare Limited is the controller and responsible for your personal data. We are registered with the Information Commissioner’s Office.

We have appointed the Data Protection Officer, who is responsible for overseeing questions in relation to this privacy policy. If you want to contact us about this policy, please use the details provided below.

 

HOW YOU CAN CONTACT US

Postal address: FAO Data Protection Officer, Elan Skincare Ltd, 73 Dairsie Road, SE9 1XN, London, UK

Email address: hello@elanskincare.co.uk

 

INFORMATION WE MAY PROCESS, USE, COLLECT OR STORE ABOUT YOU

 

Elan Skincare does not capture and store any personal information about individuals who access the site, except where you voluntarily choose to give us your personal details via email, or by using an electronic form. This information includes your name and email address and will only be used to provide the information you have requested.

Information we may process, use, collect, and store about you: 

We may process, use, collect, and store any information contained in any correspondence between you and us via contact forms on websites, emails, telephone calls, or personal interactions.


We may process and use information about you visiting our website and how you use it. This may include your IP address, geographical location, device information, browser type, and referral source, length of visit, operating system, number of page views, which pages you viewed and similar information. This information may be collected by a third-party website analytics service provider on our behalf and/or may be collected using cookies. We have identified web analytics as a legitimate interest in our business, and allow us to meet your needs as a customer better.

 

Information we do not process, collect, use, and store:

  • Special categories of personal data: race, ethnicity, religious, political beliefs, sex life, sexual orientation, information about your health, genetic or biometric data, criminal convictions, and offences.
  • Children’s personal data

 

THE APPLICABLE LEGAL BASIS

By specifically requesting information from us, you are consenting to us using your personal data for the purposes of communicating such information to you.

We may use your information for the following purposes:

  • to perform a contract, we have entered with you;
  • where we receive consent to process personal data for a specific purpose, e.g. provide you with information that you have requested from us;
  • to comply with legal or regulatory obligation;
  • necessary for our legitimate interests ( to study customers’ preferences, to develop new products to meet your needs and grow our business);

 

WHO WE MIGHT SHARE YOUR DATA WITH

We do not sell or otherwise disclose your personal data to third parties for marketing purposes. Your personal information will not be disclosed to third parties, unless as required by law.

 

SECURITY OF YOUR DATA

We have put in place appropriate security measures to protect your personal data from being accidentally lost, accessed, used, or disclosed.

The transmission of information over the internet can be insecure. Although we employ measures to protect your information from unauthorised access, we cannot always guarantee the security of data sent over the internet.

 

HOW LONG WILL WE KEEP YOUR PERSONAL DATA FOR 

We will retain your personal data for as long as is necessary to provide you with the information that you have requested from us, or for as long as the law otherwise permits.

By law, and for tax purposes, we have to keep basic information about our customers for six years after they cease being customers.

 

YOUR DUTY TO INFORM US OF CHANGES 

It is important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes.

 

YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA 

You have the right to: 

  • Request a copy of the personal data that we keep about you by asking in writing to Elan Skincare.
  • Contact Elan Skincare if you are concerned that any of the information we hold on you is incorrect, to have that data corrected. 
  • Contact Elan Skincare to ask us to stop processing your data, or withdraw consent where we are relying on consent as the legal basis for any processing of your data. 
  • Contact Elan Skincare to request restriction of processing your personal data or to delete it.
  • To complain with the data protection authorities if you believe we have not complied with any applicable data protection law. In the UK, the relevant authority is the Information Commissioners Office; you can find their details at ico.org.uk. We would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

 

TIME TO RESPOND

We shall endeavour to respond to all legitimate requests within four weeks. If your request is particularly complex, it may take us longer. In this case, we will notify you and keep you updated.

 

THIRD-PARTY CONTENT, SITES, AND CONTRIBUTORS

 Our website may contain content and links to other sites that are operated by third parties. For instance, we link to Google, Instagram, and the Environmental Working Group. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We don’t control these third-party websites, and this Privacy Policy does not apply to them. Please consult the Terms and Conditions and Privacy Policy of the relevant third party website to find out how that site collects and uses your information and to establish whether and for what purpose they use cookies.

 

COOKIES 

Elan Skincare web site uses 'Cookies'. Cookies are small files of data generated by a website and saved by your web browser. Typically, they contain two pieces of information: a site name and a unique user ID. You can easily disable cookies in your internet browser. However, they do allow you to take full advantage of the website and ensure the shopping operation runs smoothly. For instance, they enable the shopping basket system to store the items that are in your basket or recognise if you are logged in as a registered customer.​

To find out more about cookies, visit www.allaboutcookies.org

 

OPTING OUT

If you do not wish to receive marketing communications from us, contact us at hello@elanskincare.co.uk

Where you opt-out of receiving communication from us, this will not apply to personal data you provided to us as a result of product purchase or any other transactions or interactions with us.

 

KLARNA PRIVACY POLICY

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

 

This Privacy Policy was last updated on 04 January 2024.