DELIVERY

SPRING PROMOTION - FREE 48 HOURS TRACKED DELIVERY* ON ALL ORDERS TO THE UK 

We aim to process your order within 1 day, Monday to Friday*, however in the run up to really busy Christmas period, we may take up to 3 days to process some orders due to the high volumes.

*Orders placed after 1pm on Fridays, will be dispatched next working day, usually Monday, excluding bank holidays.

If you need your order urgently, please let us know, and we will do our best to accommodate your request.

NOTE: ALL PRICES QUOTED IN POUND STERLING (£):

DELIVERY OPTIONS

Tracked 24 (Royal Mail) – usually next day delivery, but no guarantees are offered on this service and occasionally Royal Mail have delays processing and it may take up to 2 working days. *

Special Delivery Next Working Day by 1pm (Royal Mail) – arrives by 1pm next working day 

*Notes on Next Day Delivery

Royal Mail: Next day Royal Mail delivery is only available to Mainland UK for orders placed prior to the specified cut-off time. If you live in areas of the United Kingdom such as the Highlands, Northern Ireland or the Channel Islands please expect the usual delays. Royal mail will send you an update either via email or text message when your parcel is out for delivery and include your tracking number, (if you enter a mobile at the time of your order, this will be defaulted as preferred method, please let us know otherwise).

INTERNATIONAL SHIPPING 

We are now shipping to IRELAND with taxes included. 

Price displayed at the checkout page is inclusive of custom and duties, so there's nothing else to pay before delivery to Ireland.

We'll be extending this to other European countries soon. 

For non-European destinations please contact us directly.

RETURNS

We hope you will love our products as much as we do. If, however, for any reason you are not happy with them, we can offer an exchange or refund on any item as long as it is returned within 14 days of receipt. We will send your replacement item or refund your payment within 14 working days upon receipt of your item. Please note that we are unable to reimburse postage costs.

To organise return, please email us at hello@elanskincare.co.uk